- Outputs may be incorrect or incomplete. You must verify before relying on them.
- Your content remains yours. Aveya processes it only to provide the service.
- You must have the rights to upload and use any data you submit.
- These terms are governed by New Zealand law.
These Terms of Use (“Terms”) apply to your access to and use of the Aveya website and services (“Services”). By accessing or using Aveya, you agree to these Terms. If you do not agree, do not use the Services.
Aveya is operated by Brinkworks Limited, a company incorporated in New Zealand.
1. Acceptance of terms
By accessing or using Aveya, you confirm you have read and understood these Terms and agree to be bound by them. If you use Aveya on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
2. The service
Aveya provides a private, Azure-native AI platform designed to help organisations search, analyse, and interact with their own information. The Services may include features such as document ingestion, search, citations, analytics, and workflow-related capabilities.
The Services may be delivered as a fully managed service or deployed within your Azure tenant, depending on your subscription or agreement.
Aveya is designed to be trustworthy and verifiable, but it is still software. Outputs may be incorrect, incomplete, or outdated.
3. Pilots and trials
If you’re using Aveya as part of a pilot or trial, your access may be time-limited and subject to scope restrictions. Pilot and trial services are provided “as is”, with no service-level commitments unless agreed in writing.
Where we agree pilot success criteria or a path to production, those details will be documented separately (for example, in a statement of work or subscription terms).
4. No professional advice
Aveya does not provide legal, financial, HR, medical, or compliance advice. Any outputs or information you receive from Aveya are provided for general informational purposes only. You remain responsible for verifying outputs and applying professional judgement before acting on them.
5. Acceptable use
You agree not to misuse the Services. In particular, you must not:
- Use Aveya in any way that violates applicable laws or regulations
- Use the Services in violation of export controls, sanctions, or trade restrictions
- Upload, process, or share content you do not have the right to use
- Attempt to interfere with the security, integrity, or performance of the Services
- Probe, scan, or test vulnerability of the Services without authorisation
- Reverse engineer, decompile, or attempt to extract source code (to the extent permitted by law)
- Use the Services to create or distribute malware, spam, or harmful content
- Misrepresent Aveya outputs as guaranteed, certified, or professionally endorsed
We may suspend or restrict access if we believe you are using the Services in breach of these Terms or in a way that creates risk to Aveya, users, or third parties.
6. Your content and data
6.1 Ownership
You retain ownership of the documents, data, and content you upload or connect to Aveya (“Customer Content”). Aveya does not claim ownership of Customer Content.
6.2 Permission to process
You grant Aveya a limited right to process Customer Content solely to provide, maintain, and secure the Services (including producing outputs, citations, and logs needed for reliability and security). This permission lasts only as long as you keep content in the service.
For retention and deletion details, refer to the Privacy Policy.
6.3 Responsibility
You are responsible for Customer Content you provide, including ensuring you have the rights and permissions required to upload, process, and use it with Aveya.
7. Intellectual property
The Aveya platform, website, branding, design, and underlying technology are owned by Aveya (or its licensors) and are protected by intellectual property laws.
Except as expressly permitted, you may not use Aveya trademarks, logos, or branding without prior written consent. Any permitted partner use is subject to a separate agreement.
8. Availability and changes
We aim to keep Aveya available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Services at any time.
We may update these Terms from time to time. For material changes, we’ll update the “Last updated” date and notify customers by email and/or in-product notice where appropriate.
9. Termination and data return
Either party may terminate according to the terms of your subscription or agreement (if applicable). On termination, you may export Customer Content where the Services support export.
We will delete Customer Content in accordance with our retention policy unless we are legally required to retain it or it is retained in backups for a limited period as part of standard operational practice.
Sections relating to disclaimers, limitation of liability, indemnity, and governing law survive termination.
10. Third-party services
Aveya may integrate with or rely on third-party services (for example: Microsoft Azure for infrastructure, model providers for inference, and identity providers). We are not responsible for third-party services, and your use of them may be governed by their own terms.
11. Disclaimers
The Services are provided “as is” and “as available”, without warranties of any kind, to the extent permitted by law. This includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, Aveya will not be liable for any indirect, incidental, special, consequential, or punitive loss arising from your use of the Services, including loss of profits, loss of data, business interruption, or loss of goodwill.
To the extent Aveya is liable for any claim, our total liability will not exceed the amount paid by you (if any) to Aveya for the Services in the 12 months preceding the event giving rise to the claim.
For free, trial, or pilot Services where no fees are paid, our total liability is limited to NZD $100.
13. Indemnity
You agree to indemnify and hold Aveya harmless from any claims, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services.
For enterprise customers with negotiated agreements, different terms (including mutual indemnities) may apply as specified in your subscription agreement or statement of work.
14. Force majeure
Neither party will be liable for delays or failures caused by events beyond reasonable control, including natural disasters, network outages, government actions, or failures of infrastructure providers.
15. Governing law
These Terms are governed by the laws of New Zealand. You agree that any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.
16. Contact
Auckland, New Zealand
If you are using Aveya via a partner or an enterprise deployment, your organisation may also have additional contractual terms (such as a subscription agreement, statement of work, or DPA) that apply.